An in-depth account of challenges for the UK retailers today and 4 valuable recommendations for improving operations and customer experience. 

With a backdrop of rising costs and inflation, coupled with declining footfall and consumer confidence, retailers are under considerable pressure to achieve “more, with less”, without compromising the customer experience. 

In this paper, TV retail expert, and Managing Director of Mobaro Retail, Clare Bailey (formerly Rayner), explores how retailers can improve operational efficiency, and preserve customer experience, by capturing real-time, actionable insight from all stores on any number of key business processes or activities.

Clare guides the reader through a number of concepts and theories, all backed up with practical advice, that illustrate how operational efficiency is, in fact, essential to customer experience.