A thought-provoking Harvard piece breaks down why middle managers are the unhappiest part of the workforce – and ultimately points to refined leadership for mending the mood.
The customer is always right. Continuous feedback from the people buying (or not buying products) is a key driver of efforts in optimising your services. With the omni-channel buzz soaring in the halls of head offices everywhere in most realms of retail, it might be useful to shed a light on what’s being left behind in the shadows.
If anyone has the finger on the pulse of the retail industry, Clare Bailey is the one. She joined Mobaro Retail in 2015 to help reshape retail operations. Here she gives her views on the major retail challenges in 2017 along with where chains can make a difference in their organisations.
Once upon a time, the customer was someone familiar, someone who lived down the street and visited your store weekly. Stocking up on everything from garments to groceries, she would treasure your advice and put her faith in your expertise. On her way home from the store, she would be accompanied by the sound of tweeting birds, horse carriages and the kind hellos from fellow small towners.
With the busiest day of the year coming up for retailers, saddling the right horse is key when you want to race for the biggest slice of the spending pie. Here is hopes that you've already made the right moves to turn your Black Friday numbers...black.
Every year retailcustomerexperience.com releases a white paper ranking the top 100 global retailers in a number of categories, including best overall customer experience. While a fair share of the companies making the list has changed from last year, some companies manage to deliver a second to none customer experience day after day. It is no surprise that Amazon tops the list once again, but it is worth noticing how the company manages to accommodate the needs and requests of its customers.
At Mobaro we offer the software and insight your retail chain needs to manage and follow up on brand, promotions, and health & safety compliance programs.
